Getting here

Servizi e regole/ Services and rental conditions

SERVIZI

Nel  prezzo dei appartamenti sono compresi la biancheria, gli asciugamani e la pulizia finale mentre nelle camere sono compresi anche la pulizia giornaliera. Eventuale richieste di pulizie infrasettimanale e disponibile a richiesta a 25€ e eventuale cambio biancheria e disponibile a richiesta al prezzo specificato sulla lista che segue 

CAMBIO BIANCHERIA 

Telo doccia e bidet  €3,00 

Tappatino €2,00 

Lenzuola matrimoniale & 2 federe €5,00 

Lenzuola singolo & federe €3,75 

Carta igenica €0,50 

REGOLE DEL NOSTRO CHALET 

  • Per prima cosa vorremmo specificare che è assolutamente vietato fumare in qualsiasi zona del appartamento compreso  fuori dalle finestre e balconi. Verrà applicata una penale di un minimo di 200€ ai trasgressori per la pulizia e eventuali danni causatiInoltre per buon condotta civile chiediamo di rispettare questa regola anche al esterno dell’albergo fumando lontano dagli accessi principali. 

  • Per proteggere i pavimenti in legno chiediamo gentilmente di lasciare le scarpe per l’uso esterno nel deposito sci nel ricevimento/all’entrata del vostro appartamento e di usare un altro paio di scarpe o pantofole per l’interno. Siete pregati di non portare scarpone e abbigliamento bagnato negli appartamenti ma di lasciarli nel deposito scarpe nel ricevimento che è riscaldato a tale scopo. 

  • Non e assolutamente permesso di portare attrezzature sciistica e scarpone nei appartamenti o camere. Si prega di lasciargli nel deposito sci nel entrata dello Chalet. Per la vostra comodità abbiamo anche degli armadietti da sci e scarponi, riscaldati, da noleggiare alla partenza degli impianti a solo 1,50 Euro per persona al giorno. Chiedete al ricevimento. 

  • Persone estranee che non hanno previamente preso accordi di pernottamento con la direzione non hanno il permesso di soggiornare nel appartamento. 

  • Non è permesso organizzare feste di qualsiasi natura. 

  • Gli animali non sono ammessi nei appartamenti ne nelle zone comunali compreso il giardino.  

  • Si prega di saldare il vostro conto il giorno prima della partenza. La vostra cauzione rimborsabile sarà annullato subito dopo la vostra partenza.  

  • Un eventuale partenza anticipata non vi solleva dall’obbligo del pagamento dell'appartamento per l’intero periodo prenotato 

  • La pulizia finale è compresa nel prezzo del vostro appartamento escluso la cucina quale deve essere lasciata pulita e con ogni attrezzatura riposta al proprio posto. L’immondizia deve essere portata al appositi bidoni situati in fondo alla strada.  
    Un eventuale pulizia della cucina può essere richiesta ad un costo di 50 Euro 

  • Il giorno della partenza è imperativo che lasciate il vostro appartamento entro le ore 10.00 Controllate il vostro inventario e consegnate la chiave dell'appartamento sul ripiano dei chiavi nel deposito sci alla vostra partenza 

 

SERVICES  

Your apartment is supplied with sheets and towels. If you need a change of linen or towels these can be ordered from reception 

LINEN AND TOWEL CHANGES  

Bath & face towels €3,00 

Bath mat €2,00 

Double sheet and duvet cover plus 2 pillow slips €5,00 

Single sheets and duvet cover plus 1 pillow slip €3,75 

Toilet paper €0,50 

 

  • Laundery service for personal items 10€ per bag. Washing and drying only. Please allow 24 hours.  There is an iron and ironing board available for use if  you need to iron any items 

  • The council collects rubbish from the bins at the end of the road. Please take your rubbish there. Turn right at the hotel entrance. 

  • Extra cleaning of your apartment excluding the kitchen is available during your stay at a cost of 25€ per clean.   Please ask for this the day before you require it.   There is a vacuum cleaner available to use if required.   

  • You will find toilet paper and soap in your bathroom for your arrival. The local supermarket situated by the ski lifts is open everyday from 8.00h till 12.30h and then again from 15.30h till 19.30h for any further supplies you may need

 

RENTAL CONDITIONS 

  • Absolutely no smoking is allowed in any area inside or outside the windows of the apartments including the balconies. You will be charged a minimum of 200€ for any room cleaning needed or damage caused if you do not respect this regulation. If you are a smoker please smoke outside and consider not smoking nearby other rooms and apartments. Please do not throw your  cigarette ends in the snow or garden.  

  • We kindly  ask you to use slippers inside the apartments and leave all outside footwear in the ski room in entrance of the chalet to help keep your apartment clean and protect the wood flooring.  Any wet ski clothing can also be left in the ski room to dry as it is very well heated. Please do not put wet gloves on the radiators as it marks them permanently.  

  • No ski equipment including ski boots are allowed into the apartments or bedrooms at any time. There is a ski room in the entrance for that purpose and we have heated ski and boot lockers available to rent at the ski lifts for only 1,50 Euro per person per night. You can book these by calling us on the number above. 

  • You need a code to enter the front door which will be supplied on check in. Please close the door behind you at all times. 

  • For your safety please read the instructions on how to use the electrical appliances in the kitchen. You'll find them in the drawers. Please use the extractors when cooking to filter the cooking smells and please close your kitchen and main doors to keep the smells confined to the kitchen. 

  • No external guests are allowed to sleep over in your rented apartment at any time. You may allow friends to visit but within reason and as long as they do not disturb any other guests on the property. No parties are allowed at any times.  

  • No animals are allowed onto any part of the property.  Please do not feed any stray animals and do not let them into your apartments as they are not house trained. 

  • Please settle your account for any extras the day before your departure. We will be in the lounge downstairs between 17.00h and 19.00h for this purpose. 

  • Earlier departures are not refundable.  

  • A final clean is included on your departure but this excludes the kitchen and all related equipment. Please make sure this is clean as specified below and items put back in their place. 
    Load dishwasher, set off and empty 
    Clean the fridge  
    Clean the microwave, hob and sink 
    Clean oven and oven trays 
    Clean kitchen units, doors and work surfaces 
    Take rubbish to the bins 
    If you would like us to clean your kitchen for you we will do so at a cost of 50€ and charge it to your account. 

  •  Apartments are to be vacated by 10.00 am on day of departure. Please check your inventory and take all your rubbish bags to the bins at the end of the road before leaving. Please hook your keys on the key shelf in the shoe room before departing. 

Privacy policy and Use of cookies

We use cookies to improve your experience of our website, for security reasons and to collect data to improve our marketing strategies. 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?​

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

These are the following cookies we employ, what information they gather and why they are being used:

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How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at stay@chaletalpina.com.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].

ZOOM IN ON THE MAP TO SEE WHERE WE ARE OR CLICK HERE TO OPEN A LARGE MAP SHOWING CHALET ALPINA ONLY 200 METERS FROM THE SKI LIFTS

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HOTEL CHALET ALPINA S.R.L.

FRAZIONE ARLY 42

11016 LA THUILE (AO) ITALY

P.IVA/C.FISC 01040120071

TEL +39 3209225979

stay@chaletalpina.com